Returns and Credit Procedures

Product Damaged on Delivery

Goods damaged in transit must be checked and verified before signing the delivery note from courier or haulier.
If Proof of Delivery (POD) is signed to accept goods in good condition then credit cannot be issued in full if notified later.
Any damaged goods must be notified in writing within 7 days of receipt of goods by fax (+44 1942687070) or email, otherwise a credit cannot be issued.
On notification, we will contact you within 48 hours for confirmation and arrange whether to dispose of the goods or for a collection to be organised and an Returns Merchandise Authorisation (RMA) number will be issued.
Goods disposed without our authorisation will not be credited.
Credits will not be issued until the goods have been returned, checked and verified to be damaged.
On confirmation, a Credit Note will be issued and payment made or deducted from Invoices at the end of each fiscal month.

Manufacturers' Faulty Product

Our company policy is "Manufacturer's Faulty Goods" will only be credited if purchased within 12 months from last invoice date. However, we generally extend this date as a gesture of goodwill to 18 months, this is to allow for a period of 6 months for stock to be within the distribution chain and time on-shelf. Products outside these periods will be classed as "Too old for Credit".
Goods that have developed a Manufacturer's Fault must be notified in writing by office fax (+44 1942 687070) or email (collections@laltex.com), with full product code, quantity and the reason for the fault.
On notification, we will contact you within 48 hours for confirmation and arrange whether to dispose of the goods or for a collection to be organised and an RMA number issued.
Goods must not be disposed without our authorisation.
Credits will not be issued until the goods have been returned, checked and verified for fault and only genuine faulty goods will be credited.
On confirmation, a Credit Note will be issued and payment made or deducted from Invoices at the end of each fiscal month.

Any "Pricing Errors" must be notified in writing with 7 days of receipt of goods.
If Goods are sent in "Error" by us then these will be credited in full, and a collection arranged.